The "Request access to an application" feature on the Application Catalog utilizes the browser capabilities to open a desktop email client (like Outlook), or a web baes email client (like gmail), by using a "mailto-link".

Chrome browsers support mailto-links by default, but some browsers might have been configured to disallow opening mailto-links. Here's an example of a mailto-link so you can verify if your browser is configured correctly: open email client test

To ensure Chrome opens email-links, follow these steps:

Step 1

Copy and paste chrome://settings/handlers to the address bar of Chrome, and make sure the "Allow sites to ask to become default handlers" toggle is on.

Step 2

Go to Google Mail, click on the handlers button and choose "Allow"

Step 3

Copy and paste chrome://settings/handlers to the address bar of Chrome, and make sure you see mail.google.com listed.

Step 4

Verify the following link works: open email client test

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