Integration notes

Torii integrates with your Jira Cloud site and syncs the list of users, licenses and product access.

Integration with "Jira Server" (the self-hosted solution) is not supported.

A Jira site usually contains multiple products: Jira Core, Jira Software, Jira Service Desk and more. Each user's product access will be shown as a license for the user. Note that "Jira Core" is included in other products.

Users who have set their email address to be hidden can not be synced from Jira.

Setup your Jira Cloud integration

Step 1: Login to your Atlassian account. Make sure you have the following global permission:

  1. Browse users and groups.

  2. Administer Jira.

Step 2: Create an API token from your Atlassian account:

  1. Go to

  2. Click Create API token.

  3. From the dialog that appears, enter “Torii” as the Label for your token and click Create.

  4. Click Copy to clipboard and save the API token. Note that it isn't possible to view the token after closing the creation dialog; if necessary, create a new token.

Create API Token

Step 3: Get the Jira site URL. It should look like:

Step 4: Go to Torii Integrations page and click on the Jira Cloud tile in order to connect.

Step 5: Provide your Atlassian account email address, API Token and Jira site URL.

You can always contact our support team for help at

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