Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and the type of license they have (Requester, Approver, Fulfiller).


Torii mimics the license logic from the ServiceNow UI, based on a user's role:

  • A user with no roles at all, we will assign that user with a Requester license.

  • A user with only an approver_user role, we will assign that user with an Approver license.

  • Any other user, we will assign that user with a Fulfiller license.


  1. Go to Torii Integrations page and click on the ServiceNow tile in order to connect.

  2. Follow the on-screen instructions and grant Torii access to ServiceNow. Provide ServiceNow Organization URL, Username and Password.


We are always available to help with the ServiceNow integration:

  • Contact us by our support email at

  • Contact us via the Intercom chat on our website.

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